Return and Refund Policy
At daxframes.com, we want you to be completely satisfied with your purchase of photography equipment. If you need to return an item, please email us at [email protected] to request a return authorization within 30 days of receiving your order.
Returns
Heres what you need to know about our return process:
- All returns must be requested by email within 30 days of delivery.
- Returned items must be in their original condition, unused, and with all original packaging intact.
- Customers are responsible for return shipping costs unless otherwise agreed upon.
- Once we receive your return and verify its condition, we will process your refund within 5 business days.
Refunds
Refunds will be issued to the original payment method used during the purchase. Please note the following:
- Refunds may take up to 5-10 business days to appear on your statement, depending on your financial institution.
- Original shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We will work with you to resolve the problem promptly.
For any questions or concerns regarding our Return and Refund Policy, feel free to reach out to us via email. Your satisfaction is our priority at daxframes.com.